Remote IT Support Australia-Wide

Fast, Reliable
Remote IT Support

Expert IT support for homes and businesses across Australia. No call centres, no scripts—just real solutions delivered by experienced professionals at S2RV Global Solutions.

$69
Per hour AUD, no lock-in Transparent flat-rate pricing · No hidden fees
No fix, no fee guarantee
Available 7 days a week
100% remote — anywhere in Australia
15+ years of experience
Trusted by 500+ Australians
What We Fix

IT Support for Every Problem

From slow computers to complex network setups — we handle it all remotely, fast.

Windows & Mac Support

Speed up slow computers and resolve system issues in one session.

  • OS upgrade assistance
  • System diagnostics
  • Disk cleanup
  • Health check
  • Startup optimisation
  • Fix crashes
  • Storage optimisation
  • Lag issue resolution
  • Hardware check

Email & Office 365

Setup, configuration and troubleshooting for Outlook, Microsoft 365, Google Workspace and more.

  • Email Setup & Configuration
  • Account Access & Recovery
  • Send/Receive Issue Fixes
  • Sync & Multi-Device Setup
  • Spam & Security Protection
  • MFA & Account Security
  • Mailbox Organisation & Cleanup
  • Calendar & Contacts Management

Network & Internet

Wi-Fi drop-outs, slow internet, router configuration, VPN setup and NBN troubleshooting.

  • Wi-Fi Setup & Optimisation
  • Slow Internet Fixes
  • Dropouts & Connectivity Issues
  • Router & Modem Configuration
  • NBN Troubleshooting
  • Device Connection Issues
  • VPN Setup & Support
  • Network Security Setup

Virus & Malware Removal

Comprehensive scanning and removal of viruses, ransomware, spyware and adware — fully remote.

  • Full System Security Scan
  • Ransomware Detection & Cleanup
  • Pop-ups & Unwanted Programs
  • Browser Cleanup & Reset
  • Real-Time Protection Setup
  • System Security Hardening
  • Safe Usage & Scam Guidance

Cloud & Backup

OneDrive, Google Drive, iCloud setup. Automated backups to protect your important files.

  • Cloud Setup & Configuration
  • Automatic Backup Setup
  • File Sync Across Devices
  • Backup Verification & Recovery
  • Photo & Document Protection
  • Storage Management & Cleanup
  • Cloud Security & Access Control
  • Data Migration to Cloud

Mobile & Smart Devices

iPhone, Android, iPad and smart home device setup, sync issues and app troubleshooting.

  • Device Setup & Configuration
  • App Installation & Troubleshooting
  • Sync Issues & Account Integration
  • Smart Home Device Setup
  • Wi-Fi & Connectivity Fixes
  • Storage & Performance Optimisation
  • Software Updates & OS Support
  • Device Security & Privacy Setup

Software Installation

Install, update and configure any software. Windows updates, driver installs, and OS upgrades.

  • Application Troubleshooting
  • Compatibility Issue Resolution
  • System Upgrade Assistance
  • Basic Software Configuration
  • Driver Installation & Fixes
  • Software Updates & Upgrades
New

Engineering & Design Applications

Installation, licensing, configuration and troubleshooting for professional software including:

  • Autodesk
  • SolidWorks
  • Revit
  • MATLAB
  • Adobe Suite
  • SketchUp
  • Ansys
  • Dassault Systèmes
  • Bentley Systems
Simple Process

Up and Running in Minutes

No driving to a store, no waiting for a technician. Remote support from the comfort of your home.

01 — Contact

Reach Out

Call, email or fill in our quick form. Tell us what's going wrong and we'll respond fast — usually within the hour.

02 — Connect

Remote Access

We'll guide you to download a secure remote-access tool. You'll see everything on screen — total transparency.

03 — Fix

Problem Solved

Our technician diagnoses and resolves the issue while you watch. Most problems are fixed in a single session.

04 — Done

Peace of Mind

We wrap up with a summary of what was done and tips to prevent future issues. You only pay if we fix it.

IT Support Done Right

We're not a call centre. We're real people who care about getting your tech working.

No Fix, No Fee Guarantee

If we can't solve your problem, you pay nothing. Zero risk to you.

Fast Response Times

Most sessions start within the hour. Same-day resolution for most issues.

Australia-Wide Coverage

Fully remote means we support clients from Perth to Brisbane, Darwin to Hobart.

Plain-English Explanations

No jargon. We explain what's happening and what we're doing in terms you understand.

Adding Happy Clients
97% Fix Rate
<1hr Avg. Response
15+ Years Experience
Transparent Pricing

Simple, Flat-Rate Pricing

No lock-in contracts, no surprise bills. Pay only for the time it takes.

All sessions listed below are 100% Remote

Our remote support covers software, configuration, virus removal, network issues and more — entirely online. Physical hardware repairs (screen replacements, RAM upgrades, motherboard faults, etc.) cannot be performed remotely. For hardware fixes, see our In-Person Hardware Repair section below.

Home Users
Pay As You Go
$69/hr AUD
Perfect for one-off issues. No commitment, no subscription.
  • Billed by the minute
  • No fix, no fee guarantee
  • Windows, Mac, mobile & network support
  • Secure remote access
Book a Session
Perth & Nearby Suburbs Only
In-Person Hardware Repair

Physical Repairs — We Come To You

Some problems can't be fixed remotely. Our technician will visit your location in Perth and nearby suburbs to handle hardware issues hands-on.

Perth Metro & Surrounds Only — In-person hardware repair is available in Perth CBD, Fremantle, Joondalup, Rockingham, Armadale, Midland and surrounding suburbs. A $89 AUD callout fee applies to all hardware visits, charged upfront before the appointment. Parts and labour are quoted separately on-site.

Laptop Repair

All brands — Windows & Mac

  • Screen replacement
  • Battery replacement
  • Keyboard & trackpad repair
  • RAM & SSD upgrades
  • Charging port repair
  • Overheating & fan issues
  • Water damage assessment
Callout Fee $89 AUD

+ Parts & labour quoted on-site

Book a Laptop Repair →

Desktop Repair

PC towers & all-in-ones

  • RAM & storage upgrades
  • GPU & CPU replacement
  • Power supply replacement
  • Motherboard diagnostics
  • Cooling system service
  • Cable management & clean build
  • Full system diagnostics
Callout Fee $89 AUD

+ Parts & labour quoted on-site

Book a Desktop Repair →
Get In Touch

Ready to Get Help?

Fill in the form and we'll get back to you fast — usually within the hour.

Call or WhatsApp Us 💬 WhatsApp Now

Available 7 days, Monday To Friday 6pm–8pm Saturday & Sunday 9AM-6PM AWST

Email

info@s2rvglobalsolutions.com

Response Time

We aim to respond within 60 minutes during business hours.

Secure Remote Access

We use industry-standard tools. You're always in control and can end the session at any time.

Book a Support Session

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Tech Problem?

S2RV Global Solutions
Has Got You Covered.

IT You Can Trust. Secure Solutions for a Reliable Vision.

Get Support Now — $69 AUD/hr View All Plans